Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange for store credit. Not the day it is opened but the day that it shows delivered!

To be eligible for an exchange, your item MUST be in the same condition that you received it, unworn or unused, with tags, NOT washed. You’ll also need the receipt or proof of purchase.

Custom items CANNOT be exchanged. If you picked and item and added an image to it that does fall into the custom item category. 

To start an exchange, you can contact us at aksouthernmoose@gmail.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

All sale items are final. No exchanges will be allowed on those items. If you are unsure just shoot us a message.

All exchange items will be shipped by the buyer at their own expense. The buyer will need to keep track of the tracking to follow up if the refund hasn't been sent. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any exchange questions at aksouthernmoose@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchange, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.